Strategic and entrepreneurial leader, passionate about partnered success. Builds value, trust, and traction to deliver results. Creates deep connections - internal and external, local to global.
Global team and solutions management with deep technology, services, and software expertise
Managed portfolios and partnerships ranging from $1MM to $100MM+ in annual revenue
Launched complex compliance, analytics, and retention solutions to over $10MM first year ARR
Led enterprise solutions to 32% average annual growth for 12 years at increasing margins
Increased customer loyalty, engagement, and Net Promoter Score (NPS)
Created global customer communities and co-managed large global customer events
Launched and grew two companies with successful exits
Coached businesses, internal teams, and entrepreneurs
Helped customers earn national recognition for excellence – CASE, Rolling Stone, industry awards
MODus create (2017-Present)
Senior Jack of All Trades
Helping global brands reduce risk, accelerate revenue, and delight customers with innovative software
Managing fully remote, global software developers, designers, and quality engineers
Modeling agile product design, development, and project management best practice
Rapid time-to-value and course correction for high-visibility, high-risk projects
Business strategy consultant (2017)
(Confidential Software Company)
Strategic advisor to ownership team for navigating new opportunities and growth at rapidly-growing senior nutrition and healthcare services company
Coaching strategy, operations, organization, investments, talent, and partnerships
Ultimate Software (2015-2017)
Product Manager, Global HR, Talent Development, and Learning
Responsible for direction, readiness, and impact of UltiPro Talent, Learning, and Global HR solutions - including General Human Resources, Performance Management, Succession Planning, Career Development, Leadership Development, and Prescriptive and Predictive Analytics
Helped launch major new solutions, including a partner-based social learning platform, mobile web and apps, marketplace APIs, and compliance solutions
Competitors included ADP, Workday, Cornerstone, Ceridian, and others
Served customers and partners with vision, integrity, and excellence
Intuitive company / Ernst & Young (2015)
Solution Strategy and Alliances Consultant
Greater Philadelphia Area
Subject matter expert for components, architecture, partner alliances, and cost models for new business process and capture automation solution
Short-term contract focused on native app and responsive web solutions to rapidly disrupt large, risk-averse industry using Mobility and Cloud design patterns
Product Manager, Common Components
Reporting directly to Chief Product Officer, with regular executive committee interaction
Responsible for global strategy, business performance, and customer impact of complex portfolio of enterprise software and services involving Banner, Colleague, PowerCampus, Recruiter, Advance, and numerous partner solutions
Grew product satisfaction while improving margins and revenue in mature product lines. Managed strategic customer escalations
Negotiated partnership terms and agreements. Led cross-organization readiness across internal and partner teams. Helped plan and deliver largest technology conference in Higher Education globally.
Worked with leadership to standardize product ideation to launch process following major M&A. Worked with inside and outside counsel to improve anti-trust and compliance frameworks
Delivered integrations for all major Ellucian products, across technology platforms, business processes, partners, and geographies - including UX, Identity and AuthZ, business logic, web services, data interchange, and reporting and analytics
Product Manager, Content Management (2009 - 2012)
Expanded and rebalanced major partner portfolio with alliances team
Managed solutions transition from on-premise, single-tenant systems to multi-tenant, managed application, and SaaS offers
Deepened records management and compliance best practices for customers and internally
Established and led customer advisory boards, user groups, and code-sharing communities
Represented product vision and commitments for global customers and field
Successfully planned and delivered complex global product end of life, resulting in improved customer relationships and trust
Product Owner, Student Services (2008 - 2009)
Focused on emerging global market and delivery for Banner Student, the largest product in the company
Helped improve revenue, global reach, and customer satisfaction while reusing existing teams and components. Reviewed acquired solutions for strategic portfolio optimization
Led customer and development partner activity for international markets while overhauling key business processes in registration and advising
Product Owner, Integration and Content Management (2005 - 2008)
Responsible for direction and outcomes for business process management, service-oriented architecture, and enterprise, web, and compliance content management solutions
Improved customer satisfaction and strengthened relationships and revenue. Managed multi-$MM, multi-product relationships with partners such as EMC, Oracle, Documentum, and Blackboard
Worked closely with technical architecture teams to keep business and technology strategies aligned.
Selected to help overhaul company global export processes in collaboration with US regulators, and help define Product Management and Product Marketing Management job families
Served on leadership team to create plan for our investors to double business in five years to $1B.
Led teams in transition from Waterfall to Lean Agile development practices, as well as from North American-centric to global, follow-the-sun R&D organization
Systems & Computer Technology (1997-2005)
Product Manager, Workflow and Document Management (2001 – 2005)
Helped turn workflow product from free into multi-$MM solution
Transitioned low-penetration homegrown document management product to integrated partner solution for several times growth in revenue and adoption
Responsible for marketing, lead generation, and sales support of portfolio
Process & Technical Consultant, Professional Services (1997 - 2001)
Successfully scoped and delivered business process improvements in Higher Education
Recommended by customers in North America and UK including Yale University, University of Greenwich (UK), McGill University, Dalhousie University, and Virginia Tech. Helped customers achieve national recognition and awards for process efficiencies and improved customer service
Other Professional experience
Co-founder of technology start-up enhancing US military pilot situational awareness
Small business owner providing services to local manufacturing and retail
IT services and sales - hardware, software, networking, administration, and training
Software engineering and mobile UX design
Exotic, vintage, and racing automotive services
Graphic arts and design
Florida Institute of Technology
Bachelor of Science, Physics (honors)
BS, Applied Mathematics (honors)
Graduate study in machine vision and learning, neural networks, signal processing, grid computing, complex systems modeling, and 3D data visualization
Sigma Pi Sigma Physics Honor Society, student government, crew (rowing), mentoring and tutoring, exotic auto mechanics, voice, music, theatre, and languages
Created business leadership speakers bureau, improved student services across campus, and co-founded national science honor society chapter, while working one or more jobs to pay for education
Brevard Schools Foundation
Chair of the Board Of Directors, Officer, and Director (2014 - Present)
Providing servant leadership to organization recognized as one of the top ten public school educational foundations in the US (Dewey and Associates). Supporting learner, teacher, and administrative impact, strategic fundraising, public-private partnerships, legislative advocacy, teacher leadership development, and organizational governance and sustainability. Delivering innovative programming and partnerships for inspirational teaching, learner outcomes, professional development, and classroom vibrancy. Helped launch new model for community engagement and first-ever multiyear undesignated giving society to support students and teachers.
Brevard Cultural AlliancE
Director Emeritus and Two-Term Chairman of the Board (2008 - Present)
Brevard Cultural Alliance (BCA) is the arts council for Florida's Space Coast. During my service, BCA board and staff successfully reset organizational vision and strategic planning, executed an international search for a new Executive Director, rebalanced the portfolio to emphasize programs of national prominence, and restructured financially for sustainability and community impact.
Simultaneously, BCA launched model partnerships with business, educational, and government leaders, leveraging arts and culture within regional strategic planning and economic development. These include place-making partnerships with municipalities to emphasize distinct community cultures such as Arts and Algorithms, an international festival celebrating arts in the digital domain, launched at the edge of Kennedy Space Center.
Economic Development Commission of Florida's Space Coast
Community Marketing Council (2014)
Advisor to marketing strategy and campaigns promoting the value of economic development and the competitive business advantages of Florida's Space Coast. Partner with leaders in business, tourism, arts and culture, education, and local government to align and execute strategic plans and messaging. Ensured successful ballot initiative supporting local economic development investments.
Brevard Save Our Students
Leadership Committee (2014)
Helped deliver equitable local funding for Brevard Public Schools capital expenses across facilities, technology, and security - generating an estimated $200MM over six years, backfilling state cuts. Assisted with strategic planning, data analytics, thought leadership, messaging, political action, and the unglamorous legwork required to get the job done.
Entrepreneurial groups (Various)
Member, Fan, and Booster (2007 - Present)
Supporting Brevard County entrepreneurial groups, including Groundswell, FabLab, and TrepHub, who encourage innovation, economic development, entrepreneurialism, and fulfillment by connecting inspired Engineers, Designers, Hackers, Entrepreneurs, and Investors with services to enable their success. Volunteer judge for Groundswell and Space Coast EDC 2017 Moonshot Innovation Series.
Brevard County Cultural Grants Panel
Grant Panelist and Chair (2010 - 2013)
As an invited community leader panelist, I read, scored, and provided feedback on applications for Brevard County Community Cultural Grants. These grants help regional cultural organizations cultivate excellence, accessibility, and diversity in their offers. As panel chair, I led the public discussion and scoring process alongside grants administrators and independent auditors.
Two Turns Theatre Company
Associate Producer (2009 - Present)
TWO TURNS THEATRE COMPANY produces intimate theatre in unique places. Two Turns engages classic writers and new takes on classic work. The company is committed to developing new audiences, supporting lifelong learning, and keeping overhead low in order to share revenue with partner cultural institutions, particularly those dedicated to historical preservation.
Florida Institute of Technology and brevard public schools
Science Showcase Advisor
Ongoing service to science fairs and university research showcases in Brevard County, FL. Emphases in Physics, Mathematics, Engineering, Computer Science, and Ocean Sciences.